Samsung Electronics has said it “sincerely apologises” to Chinese consumers following a broadcast on Chinese Central Television (CCTV) claimed that several models of its phones – including Galaxy S3 and Note2 – were malfunctioning.
“As far as management problems caused inconvenience to our customers, we offer our sincere apologies,” the company said in a notice on its Chinese website.
CCTV’s 25-minute programme aired on Monday claimed that Samsung’s phones were crashing due to faulty memory chips and also criticised its repair policies.
The South Korean smartphone giant, which is the world’s largest smartphone maker and generates nearly 14 percent of its overall revenue from China, said it would provide free repairs for the models mentioned in CCTV’s report.
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